Responsible Play & Gambling Support (NZ)

Our Commitment

GoldenMoa is a social gaming platform for entertainment only. There is no real money gambling, no deposits, no cash-out, and no prizes of monetary value. All credits and coins are virtual and cannot be exchanged for anything of real-world value.

Even though GoldenMoa does not involve real money, we recognise that gaming patterns can sometimes become problematic. We encourage all users to play responsibly, set personal limits, and seek help if needed.

NZ Support Helplines

If you or someone you know needs help with gambling, the following services are available — free, confidential, and available in New Zealand.

Gambling Helpline NZ

0800 654 655

Free 24/7 support for anyone affected by gambling. Call, text 8006, or visit online.

1737 — Need to Talk?

1737

Free call or text. 24/7 mental health and distress support. 1737.org.nz

Lifeline Aotearoa

0800 543 354

Crisis support and suicide prevention. lifeline.org.nz

Choice Not Chance

choicenotchance.org.nz

Information, tools, and resources to help you make safer choices about gambling in NZ.

Immediate help: If you are in crisis, call 111 (NZ Emergency Services) or 1737 (Need to Talk?).

Warning Signs

Gambling can become a problem when it negatively affects your life, relationships, finances, or wellbeing. Warning signs include:

Spending more time or money on gambling than intended
Chasing losses or returning to try to win back what you lost
Lying to family or friends about how much time or money you spend gambling
Neglecting work, study, family, or personal health because of gambling
Feeling anxious, stressed, or guilty about gambling
Borrowing money or selling possessions to fund gambling
Using gambling as a way to escape problems or relieve negative feelings
Needing to gamble with increasing amounts to feel the same excitement
Feeling restless or irritable when trying to cut down or stop gambling

If you recognise any of these signs in yourself or someone you know, we encourage you to reach out to one of the support services above.

Responsible Play Tips

⏱

Set Time Limits

Decide in advance how long you will play. Use a phone timer or alarm. When your time is up, stop — even if you are on a winning streak.

⏸

Take Regular Breaks

Step away from the screen regularly. Get up, stretch, go outside. Extended play sessions can distort your sense of time and judgment.

👥

Talk to Someone

Share your gaming habits with someone you trust. If you feel uncomfortable telling them, that may be a sign to reassess your play.

🚫

Know When to Stop

If play stops being enjoyable — if you feel frustrated, anxious, or compulsive — close the browser and take a break. Help is always available.

Self-Exclusion

Self-exclusion is a voluntary commitment to stop accessing gambling services for a set period. In New Zealand, you can request self-exclusion from gambling venues and online platforms.

For GoldenMoa specifically, you can stop accessing the site at any time by:

Closing the browser tab or window
Clearing your browser history and cookies to remove the age-verification bypass
Using your browser's built-in site-blocking features
Using a third-party app such as Gamban, BetBlocker, or your device's parental controls to block the site

For broader self-exclusion from gambling services in New Zealand, contact the Gambling Helpline on 0800 654 655 for guidance on the Multi-Venue Exclusion (MVE) programme.

Understanding Social Casino Games

Social casino games simulate the experience of real casino games but use virtual currency with no real-world value. While no money is at risk, these games can still produce feelings of excitement, near-misses, and reward patterns similar to real gambling.

It is important to understand that:

Outcomes are determined by random number generators (RNG) — past results do not predict future results
"Near-miss" visuals are part of the game design, not indicators of an upcoming win
Extended play does not increase your chances of winning
These games are designed to be entertaining, not to train gambling skills

For Friends & Family

If you are concerned about someone else's gambling behaviour, support is available for you too. The Gambling Helpline provides free, confidential advice for friends and family members affected by someone else's gambling.

Signs to look for include unexplained financial difficulties, mood changes, secrecy about how time is spent, strained relationships, or withdrawal from social activities.

NZ Regulatory Information

Gambling in New Zealand is regulated by the Department of Internal Affairs (DIA). The Gambling Act 2003 governs gambling activities in NZ.

GoldenMoa is a social casino for entertainment only and does not involve real money gambling. However, we are committed to responsible gaming practices and comply with New Zealand consumer protection standards.

Useful regulatory links:

DIA — Gambling (NZ gambling regulator)
Gambling Commission (independent statutory body)
Choice Not Chance (HPA gambling harm reduction)
Ministry of Health — Gambling

Contact Us

If you have questions or concerns about responsible gaming on GoldenMoa, please contact us:

Email: [email protected]
Phone: XPHONE

XCOMPANY Limited
XADDRESS

Responsible Gambling Support